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Lead capture, routing and follow-up
Part of DGS Business Studio International Services
AI & business automation
Practical AI and business process automation for small businesses.
DGS maps one real business process, identifies avoidable manual steps and implements the smallest sensible AI or workflow automation—with testing, exception handling and a usable handover.
Remote international deliveryClear scope before work beginsUSD starting prices
The business problem
Where value is being lost.
Unreliable hand-offs create missed opportunities, duplicated work and poor visibility. Adding more software rarely fixes the underlying workflow. The right starting point is normally a repetitive, stable and measurable process—not the most fashionable tool.
Leads wait too long for a response or disappear between tools.
Routine reminders, data entry and reporting consume valuable staff time.
Processes live in people’s heads, making quality and handover inconsistent.
Typical use cases
Business processes that can be automated sensibly.
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Appointment, invoice and deadline reminders
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CRM pipelines and customer-status updates
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Document or invoice data extraction
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Management reporting and recurring notifications
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Connected forms, email, calendars and business tools
What is included
Automation discovery, implementation and handover.
Workflow discovery and current-state mapping
Priority automation design and tool recommendation
Configuration, testing and exception handling
Documented handover and practical team guidance
Optional monitoring and improvement support
Published starting point
From $299Custom Single-Workflow Business Automation. A three-workflow package starts at $749. Cost depends on workflow complexity, data quality, integrations, exception handling, testing and third-party usage. Subscriptions, AI/API usage and specialist software are excluded unless quoted.
Request a confirmed scopeWho this is for
Growing service businesses, professional firms, small operations teams and founders who already have a repeatable process but need it to run more consistently.
How it works
Map the workflow before choosing the automation.
Find the bottleneck
Review the current workflow, owners, delays and exceptions.
Design the minimum
Choose the smallest reliable automation that can prove value.
Build and test
Configure the agreed workflow and test realistic scenarios.
Handover and scale
Document the system, train users and identify the next sensible step.
Buying questions
What to clarify before you start.
Will you automate everything?
No. We prioritise the step where automation is likely to produce clear operational value. Human review remains where judgment or risk requires it.
Can you work with our existing tools?
Usually. We first assess available integrations, data quality, permissions and practical limitations before confirming scope.
Is a CRM included?
A CRM Starter Setup is available from $499. A CRM plus selected automation starts at $899 for up to five users.
What should a small business automate first?
Start with a repetitive, rules-based process that consumes meaningful time, uses reasonably consistent information and has a measurable result. High-risk or judgment-heavy work should retain human review.
How much does business automation cost?
A single custom workflow starts at $299. Final cost depends on the number of steps, systems, integrations, data quality, exceptions, usage charges and support required.
A practical next step
Discuss the business problem before choosing the tool.
Tell us what is happening now, what result matters and where the process breaks. We will recommend the smallest sensible starting scope.