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Approved FAQ and service-information responses
Part of DGS Business Studio International Services
AI chatbot & enquiry automation
A focused AI chatbot for enquiries, FAQs and lead qualification.
DGS implements focused website or WhatsApp chatbots around approved business information, structured lead capture, clear boundaries and responsible escalation to a real person.
Remote international deliveryClear scope before work beginsUSD starting prices
The business problem
Where value is being lost.
A poorly governed chatbot can damage trust. A useful one should solve routine queries, admit its limits and help the visitor reach the right human next step.
Visitors leave when common questions are unanswered outside business hours.
Generic chat widgets frustrate customers or invent answers.
Conversations are not captured as structured leads for follow-up.
Typical use cases
Practical chatbot use cases for customer questions and leads.
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After-hours enquiry capture
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Lead qualification and contact collection
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Appointment or consultation requests
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Routing by service, location or urgency
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Human escalation when confidence is low
A chatbot is suitable for repeat questions and structured enquiry journeys. It should not invent policy, pricing, legal, medical or other high-risk answers.
What is included
Knowledge preparation, implementation, testing and handover.
Use-case and knowledge-source review
Conversation, lead-capture and escalation design
Approved knowledge setup and configuration
Testing for gaps, unsafe answers and failure cases
Launch guidance and update process
Published starting point
From $299AI Website / FAQ Chatbot setup starts at $299. WhatsApp AI enquiry bots start at $699 and AI voice receptionists at $990 after discovery. Knowledge volume, channels, lead fields, integrations, usage and monitoring affect final cost. Usage and third-party fees are excluded.
Request a confirmed scopeWho this is for
Service businesses and small teams with repeat customer questions, after-hours enquiries or a need to qualify website visitors before human follow-up.
How it works
Set the chatbot’s boundaries before launch.
Set boundaries
Define what the chatbot may answer and when it must escalate.
Prepare knowledge
Organise approved services, policies, FAQs and contact routes.
Configure the journey
Build answers, lead capture, routing and handover.
Test and monitor
Review real questions and improve the approved knowledge over time.
Buying questions
What to clarify before you start.
Will the chatbot replace our staff?
No. It handles approved routine tasks and captures information. Human judgment and customer care remain essential.
Can it learn from our website?
Approved website and document content can be used as a controlled knowledge source, subject to the selected platform and scope.
What if it does not know the answer?
The intended behaviour is to state the limitation, capture the enquiry where appropriate and route it to a person.
Can the chatbot qualify leads automatically?
It can ask approved questions, collect contact details and route an enquiry by service, location or urgency. Final qualification decisions can remain with your team.
Should we use a website chatbot or a WhatsApp chatbot?
A website chatbot helps visitors while they browse. A WhatsApp bot continues the conversation in a messaging channel. The right choice depends on where enquiries begin and how staff follow them up.
A practical next step
Discuss the business problem before choosing the tool.
Tell us what is happening now, what result matters and where the process breaks. We will recommend the smallest sensible starting scope.